If something has gone wrong, we want to hear about it and put it right.
How to complain
Email hello@bundool.com with “Complaint” in the subject line. Tell us what happened, what you would like us to do, and how to contact you.
What happens next
We will acknowledge your complaint within 5 working days and send a full response within 20 working days. If we need longer, we will tell you why and when to expect an answer.
Complaints about your personal data can also be made to the Information Commissioner’s Office. Tenants can also contact the council about the condition of a home. When the Private Rented Sector Landlord Ombudsman opens, we will join it as the law requires and publish its details here.